Privacy policy

Last updated: May 29, 2024

This Privacy Policy describes how CATCH 23 Swim (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from catch23swim.com (the "Site") or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES

We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. 

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide a positive and efficient customer experience, we automatically collect certain personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us. Automatic information such as your IP address, web browser, cookies installed and which pages are viewed are automatically collected. When you make a purchase, this includes (but is not limited to) your name and address. 

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interactions with cookies. This information may include: how you access and use https://catch23swim.com/ and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with https://catch23swim.com/.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including from vendors and service providers (applications and website plug ins, for example) who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products you have requested, in order to perform our contract with you
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. You should review their privacy policies and other terms and conditions, as we do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

HOW WE USE YOUR PERSONAL INFORMATION

  • Providing Products in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising purposes, such as to send marketing, advertising and promotional communications by email and to show you advertisements for products or services. This may include using your personal information to better tailor the advertising on our Site
  • Security and Fraud Prevention, detection, investigation or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you to provide you with customer support and improve our Services.

COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you or in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

USER GENERATED CONTENT

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

SECURITY AND RETENTION OF YOUR PERSONAL INFORMATION 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. You have the right to request access, delete, restrict, withdraw consent the personal information that we use and share, or request to correct the information, as well as receive a copy of the personal information we have. You also have the right to request to opt out of any sale, sharing of your information for the purpose of targeted advertising. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out. You have the right to opt out of promotional emails, however we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

INTERNATIONAL USERS

Please note that we (staff and third party service providers) transfer, store and process your personal information outside the country you live in, including to Canada the United States. SEE ABOVE "YOUR RIGHTS AND CHOICES". 

CONTACT

Should you have any questions or concerns about our privacy practices or this Privacy Policy, please email us at info@catch23swim.com or by mail 
337 Drysdale Boulevard, 510, Kelowna BC V1V 0E5, Canada